Shipping policy | 运输条款
Shipping arrangement:
送货安排:
我们会根据不同地区而收取相应的运费，当客户付款时，系统会详细列出所有费用，包括送货费用。单次交易订单最少购买RM50。
- Shipping Nationwide (except for frozen items which is only applicable for west Malaysia)
- East Malaysia: No delivery available for Frozen items.
- One delivery address per transaction only.
- Please expect delays on your orders due to couriers overwhelmed by lockdown demand/public holidays.
Shipping fees: Min purchase RM50 per order.
- Nationwide: RM15
- FREE shipping: For purchase above RM300 per order.
*** For purchase order below RM50, shipping fees of RM20 will be charged per transaction.
- Delivery within 5-7 working days upon successful payment.
- No shipping arrangement on Friday and weekend in order to avoid goods stuck in logistics.
- The contact number reflected in the 'Shipping Address' portion of your checkout will be contacted on the day of delivery. Please ensure that this is the recipient's number.
- If there are specific times for delivery or need to avoid certain times/days, please specify, and we will try our best to cooperate.
- No changes are allowed after payment has been made.
送货安排:
- 我们提供全马运送服务 （除了部分注明产品）。 请以收件地址决定下单网站，而不是以国籍或信用卡帐单地址决定订单网站。
- 东马目前没有冷冻食品运送服务。
- 货品只依据单据地址运送。
- 由于行动管制令期間网购人数暴增或遇上公共假日将拖慢快递公司送递的速度，请各位顾客体谅。
我们会根据不同地区而收取相应的运费，当客户付款时，系统会详细列出所有费用，包括送货费用。单次交易订单最少购买RM50。
- 全马运费：收费RM15
- 单次交易超过RM300即免运费 （只限西马）
***若单次交易订单总额低于RM50，运费一律RM20。
- 收到付款后，我们会尽快安排发货，大约5-7个工作天出货。运输公司送货时间一般是星期一至星期五10am-6pm。
- 运输公司会于送货当天联络收件人，请确保收件人的联络电话是正确的。
- 倘若有特定时段送货或需要避开某些时间/日子，请特别注明，我们会尽量配合。
- 星期五、周末不发货，以避免卡在运输公司。
- 产品一经订购恕不更换。